Welcome to Kerala Book Store. We value and respect your personal data and privacy. Our site is completely anonymously browsable for visitors who wish to simply explore our collection. For users who choose to register, login, and place orders, we collect certain details to ensure a seamless e-commerce experience and to fulfill those orders effectively.

Our Guaranty

What We Will Not Do - with your personal Info

We will never sell, lease, or disclose your private information such as e-mail id, phone number, or address to any third party either for money or for free. We are not in the business of selling your data.

What We Will Do - with your personal Information

  • Send marketing emails and news about Kerala Book Store or the arrival of new books to your e-mail id directly from our own internal systems.
  • Send SMS messages to your mobile number for password recovery, delivery information, and the tracking of payment status, order status, shipment status, or return status.
  • Contact you directly over the phone (mobile or landline) in case of any clarification regarding payment, shipping, or return of books.
  • Introduce new products and services of Kerala Book Store and its Company's new business models.

The above is guaranteed by Kerala Book Store to all of its valuable customers.

Personal Information About Customers

Because this is an e-commerce website, the information we learn from customers helps us process orders and continually improve your shopping experience. Here are the types of information we gather:

Information You Give Us

We receive and store any information you enter on our Web site or give us in any other way. When you create an account or checkout, you supply us with details such as your name, email address, mobile and landline numbers, and physical delivery address. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as fulfilling your placed orders, responding to your requests, customizing future shopping for you, and communicating with you.

Automatic Information

We receive and store certain types of information whenever you interact with us. Like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses KeralaBookStore.com or advertisements and other content served by or on behalf of KeralaBookStore.com on other Web sites.

E-mail & SMS Communications

To help us make communications more useful, we often receive a confirmation when you open e-mail from KeralaBookStore.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages.

Third-Party Services and Integrations

To enhance our website's functionality, understand our audience, and deliver relevant communications, we integrate with the following third-party services:

  • Google Analytics: We use Google Analytics to measure website traffic, analyze session information (such as page response times and length of visits), and improve website performance.
  • Google Ads: We utilize Google Ads to deliver personalized advertising content across the web and to measure the effectiveness of our campaigns.
  • Microsoft Clarify: We use Microsoft Clarify to capture anonymous behavioral metrics, heatmaps, and session replays. This helps us understand how users interact with our web pages so we can improve the user interface.
  • Facebook Integration: Our site includes Facebook integrations (such as the Meta Pixel) to track conversions from social media, optimize targeted audiences, and enable seamless content sharing.
  • WhatsApp: We utilize WhatsApp integration to provide direct customer support, quick communications, and order-related updates to your mobile device.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as One Page Checkout, Recommended for You, etc. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies or how to disable cookies altogether. Because cookies allow you to take advantage of some of KeralaBookStore.com's essential features, we recommend that you leave them turned on.

Sharing the Information

Information about our customers is an important part of our business. We share customer information only as described below and with subsidiaries KeralaBookStore.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described here.

Security of Information

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not collect any credit, debit, or bank information on our web site, as we use secure payment gateways for payment transactions. Payment gateways do not share or give us any credit, debit, or bank information. It is important for you to protect against unauthorized access to your password and to your computer.

Third-Party Advertisers and Links to Other Websites

Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites. They may automatically receive your IP address when sending advertisements directly to your browser. They may also use cookies, JavaScript, web beacons, and other technologies. We do not have access to or control over these features, and their practices are not covered by this Privacy Notice.

Global Privacy Rights & European GDPR Compliance

We process personal data lawfully, fairly, and transparently. For users placing orders, we rely on the necessity of processing your data for the performance of a contract (e.g., shipping your books). We also process data based on our legitimate business interests (e.g., internal marketing) and your consent where applicable.

To ensure robust data protection standards, including alignment with the General Data Protection Regulation (GDPR) and similar international privacy laws, you possess the following rights regarding your personal data:

  • Right to Access: You can access a broad range of information about your account, orders, and interactions via the "My Account" section.
  • Right to Rectification: You can correct or update your personal information (name, address book, email settings) at any time.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data when it is no longer strictly necessary for the fulfillment of orders or legal obligations.
  • Right to Restrict or Object: You can opt-out of marketing communications and object to certain types of data processing.
  • Right to Data Portability: You have the right to request a structured copy of your personal data.

For more details on comprehensive European data protection standards, you can review the official European Commission Data Protection framework.

Choices You Have

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of site features. You can add or update certain information on pages in the "My Account" section. If you wish to withdraw your marketing consent, simply click the unsubscribe link at the bottom of our emails.

Children Allowed to Use

KeralaBookStore.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use KeralaBookStore.com only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit KeralaBookStore.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use. If you have any concern about privacy, please contact us. Our business changes constantly, and our Privacy Notice and Conditions of Use will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

Contact Us

Our Contact Us page is having all the details such as email, post address and phone numbers to contact us, please use that for any help.